Service / Repair

Remote Support

Remote Support
 

Industrial Drive Service can provide 24/7 remote support contracts, providing instant access to your equipment and allowing us to quickly diagnose your control system issues. Eliminate the travel times required. Eliminate the initial site visit to determine the problems. Our remote support service is also available for our customers to use for their own purposes as well, allowing for remote monitoring of their plant activity as well. Contact IDS today for our remote support options!

 

Assistance Through AR

IDS is now equipped to assist you with augmented reality (AR) services. AR allows us to connect with your plant electrical staff and collaborate faster to identify problems. Through use of a mobile phone or table, we see what your tech sees, and we can highlight areas that we would like to troubleshoot. Pairing this with remote programming support, we are confident we can solve your issue quickly.

How do we do this? We simply send you a link to download the app onto your device, and we can connect to you within seconds. No special hardware needed. IDS can also provide you a dedicated remote support tablet, loaded with all the functionality you need.